Overview

Chili Piper identifies website visitors, nudges them into AI chat through configurable widgets and routes them to a booked meeting. The standout is instant call availability, which lets a prospect go straight from a form to a live call with a rep. High-intent visitors who don’t book are reached out to or nurtured automatically by email. It also offers an MCP server to connect with Claude and other tools, and counts high-profile clients including Gong, monday.com and PandaDoc.

Features

Event Lead Upload
Takes attendee lists, booth scans and RSVP logs, enriches them and starts outreach

Event Conversations
Books and confirms meetings pre-event and follows up persistently afterward

Interaction Tagging
Tags contacts by booth, breakout or dinner to segment future invites

Inbound Follow-up
Replies to form leads within seconds and follows up over multiple days

Website Chat
Answers visitors and asks for name and email only when they need more help

Chat-to-Email Handoff
Triggers email conversations after a chat to qualify for a sales meeting

Multichannel Messaging
Runs two-way conversations over email, SMS and chat

CRM Sync
Logs full conversation history to CRM; integrates with Salesforce, HubSpot, Marketo

Pros and Cons

What Works Well
  • Instant scheduling removes back-and-forth emails with prospects
  • Easy to use, with an intuitive workflow builder
  • Responsive, knowledgeable customer support and CSMs
  • Smooth Salesforce and CRM integration
  • Speeds up time from inbound lead to booked meeting
WHAT could be better
  • Expensive, especially compared with scheduling-only tools
  • Complex routing needs admins and ongoing technical upkeep
  • Troubleshooting gets hard with advanced configurations
  • Limited form and UX customization
  • Calendar integration issues for some users

Pricing Plans

Routing & Scheduling (Billed Yearly)
$ 1250
per month
Experiences (Billed Yearly)
$ 3500
per month

Customers

  • Inbound SDR Manager :: Books qualified demo requests onto the right AE’s calendar from the form itself
  • RevOps Manager :: Routes leads by territory, ownership and round-robin rules without manual triage
  • Field Sales Leader :: Gets deskless buyers on a live call with a rep right after they submit a form
  • Demand Gen Marketer :: Re-engages no-shows and form abandoners with AI-written follow-up emails
  • Sales Ops Engineer :: Audits routing rules and no-shows from Claude Code through the MCP server

Company Information

Company Name
Chili Piper, Inc.
Company Founded Year
2016
Company Location
New York, United States

Frequently Asked Questions

Can I pay monthly?
No. All plans are billed annually; Chili Piper says monthly billing is not available at this time.
Can a prospect talk to a rep right after filling a form?
Yes. Concierge Live connects them by phone to the right rep; if no one is available, they can schedule a call-back.
Which plan includes live calling and visitor identification?
Experiences, which adds live calling from forms, account identification and ABM targeting.
How do AI credits work?
Credits are used when agents act, such as identifying visitors or running chats; extra credit bundles can be bought.
What happens when a lead doesn’t show up?
Orchestrator detects the missed meeting and adds the lead to a re-engagement sequence.
Can I review AI follow-up emails before they send?
Every draft is scored first, and low-confidence emails go to review.
Does it work with Salesforce and HubSpot?
Yes. Chili Piper integrates with both Salesforce and HubSpot CRM.
Can I use Chili Piper from Claude?
Yes. The MCP server connects Chili Piper to Claude Code, Cursor and OpenAI Codex.
Can I buy only the scheduling tool?
Yes. ChiliCal Standalone is $12/user/month with a 200-seat minimum.

Alternatives

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