Overview

Qualified is a leader in inbound AI SDRs, acquired by Salesforce, with clients such as Asana, Lattice and Box. Its standout is that a visitor can join a video call where Piper gives a personalized sales presentation. Piper also handles chat and voice enquiries and follow-up, and serves personalized widgets that improve as it learns. It lacks person-level deanonymization, matching accounts instead. An agentic PLG workflow drives, nurtures and converts free trials.

Features

Piper AI SDR
Holds real-time website conversations with visitors by video, voice or chat

Sales Presentations
Walks prospects through site content or pre-set slide decks, like a rep on a demo

Meeting Scheduling
Books qualified visitors straight into sales meetings

Account Identification
Recognizes visitors via ABM reverse API lookups and CRM account matching

Personalized Offers
Serves dynamic marketing offers and nurture content to each buyer

Agentic Email
Sends personalized AI-generated nurture emails to inbound leads

Agentic PLG
Enrolls visitors in free trials, nurtures trial users and guides upgrades

Piper for Slack
Lets reps collaborate with Piper and join conversations from Slack

Pros and Cons

What Works Well
  • Responsive support and dedicated Success Architects
  • Easy to use day to day
  • Seamless Salesforce integration and data sync for lead routing
  • AI SDR conversations qualify better than traditional chatbots
  • Engages website visitors around the clock
WHAT could be better
  • Steep learning curve
  • Backend and routing setup is complex and needs ongoing upkeep
  • Missing features and limited customization
  • AI can get tripped up by questions it wasn’t prepared for
  • Engineering issues can take weeks to resolve

Pricing Plans

Premier
$ 42000
per year

Customers

  • Enterprise Demand Gen :: Has Piper give a first-call pitch deck over video to visitors from target accounts
  • PLG Growth Lead :: Enrolls engaged visitors in a free trial and nudges inactive trial users to come back
  • Salesforce Admin :: Routes Piper-qualified meetings to account owners using existing Salesforce data
  • Global Marketing Lead :: Runs website conversations with buyers in their own language across 16+ languages
  • SDR Manager :: Gets a Slack alert to join a live conversation when Piper loops in a rep

Company Information

Company Name
Qualified.com, Inc.
Company Founded Year
2018
Company Location
San Francisco, United States

Frequently Asked Questions

Do I need Salesforce to use it?
Yes. Qualified says Salesforce CRM is required; HubSpot Marketing Hub can be added as the marketing platform.
Can visitors talk to Piper on video?
Yes. Piper supports live video chat if the visitor chooses, and a voice-only mode.
Can Piper present like a sales rep?
Yes. It can guide prospects through website content or present pre-set slide decks, similar to a rep on a demo.
How does it recognize anonymous visitors?
Through ABM reverse API lookups and CRM account matching, recognizing visitors even without cookies.
Can a human rep take over?
Yes. Piper can be configured to loop in a live rep whenever you want, with handoffs set by your workflow.
How many languages does it support?
Piper operates in 16+ languages and replies in the buyer’s preferred language.
Can it help convert free trial users?
Yes. Agentic PLG enrolls visitors in trials, nurtures users on web, email and in-app, and helps them upgrade.
Is pricing published?
No. Premier, Enterprise and Ultimate plans are quoted through a demo.

Alternatives

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