Overview

Fathom is a meeting recording and note-taking tool that generates AI notes and follow-ups, and makes it easy to search by attendee, presenter or note. Its Deal View brings all the meetings on an account together in one place. Fathom does the basic job well, but it lacks depth of call intelligence, revenue intelligence or sales coaching found in tools such as Avoma.

Features

Automatic Recording
Joins Zoom, Meet, Teams and Slack Huddles calls to record and transcribe

Bot-free Capture
Records audio and transcript on Mac without a bot joining the call

AI Summaries
Recap with action items arrives as soon as the meeting ends

Ask Fathom
Answers questions across transcripts with cited moments and drafts follow-up emails

Deal View
Groups call insights by deal, linked to HubSpot or Salesforce

CRM Field Sync
Updates CRM records with pain points, timelines and decision makers

AI Scorecards
Grades calls against your chosen sales methodology

Topic Trackers
Flags competitor mentions, objections or keywords and alerts via Slack or email

Pros and Cons

What Works Well
  • High Accuracy in notes and transcription
  • Easy to use with little training needed
  • Simple setup across Zoom, Teams and Google Meet
  • Extracts action items and decisions automatically
  • Lets attendees stay engaged instead of taking notes
WHAT could be better
  • Struggles with accents, technical terms and non-English names
  • Bot shows up as a participant and has to be explained to attendees
  • Recording fails silently when the host declines the bot

Pricing Plans

Premium (Billed Monthly)
$ 20
per user per month
Premium (Billed Yearly)
$ 16
per user per month
Teams (Billed Monthly)
$ 19
per user per month
Teams (Billed Yearly)
$ 15
per user per month
Business (Billed Monthly)
$ 34
per user per month
Business (Billed Yearly)
$ 25
per user per month
Enterprise (Billed Yearly)
$ 35
per user per month

Customers

  • Founder-Led Sales :: Records every demo on the free plan and shares the recap with the prospect
  • Account Executive :: Asks Fathom for a follow-up email draft straight after a discovery call
  • Sales Manager :: Reviews every call on an account in Deal View before a pipeline review
  • Customer Success Manager :: Searches past calls to find what a customer said about renewal timing
  • Agency Account Lead :: Gets Slack alerts when competitors or pricing objections come up on client calls

Company Information

Company Name
Fathom Video, Inc.
Company Founded Year
2020
Company Location
San Francisco, United States

Frequently Asked Questions

Is the free plan really unlimited?
Fathom says its free version includes unlimited recordings and storage, forever, for individuals.
Can it record without a bot joining the call?
Yes, on Mac. Audio-plus-transcript and transcript-only modes are bot-free; Windows is listed as coming soon.
Does it record phone calls?
No. Fathom lists phone calls as not supported.
Which languages does it support?
English, Spanish, Dutch, French, Italian, German and Portuguese natively; Ask Fathom translates into 29 more.
Which plan do I need for Deal View?
Business, with HubSpot or Salesforce connected and at least one active deal or opportunity.
Can it update CRM fields automatically?
Yes. CRM field sync to Salesforce or HubSpot is included on the Business plan.
Does it score sales calls?
Yes. AI scorecards and coaching metrics are on the Business plan.
Is it compliant for regulated teams?
Fathom states it is SOC 2 Type II audited, HIPAA compliant and GDPR-aligned, with SSO and SCIM available.

Alternatives

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